FAQ

We hope to answer most of your common questions here if there is anything else you would like to know please contact us and we will be happy to help.

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I have been told that I need to pay a booking fee when applying. What is this?

It is a fee taken from the applicant to ensure the property is reserved for them subject to contracts being accepted.

This fee usually includes the administration cost(s) involved in preparing for the tenancy commencement.

Are there any other fees before I move in?

Yes, an inventory will be completed to record a schedule of condition of the property at the start of the tenancy.  This will be sent to you via esign for checking and signature.  After the inventories have been sent you will receive an invoice, this is payable within ten days and the cost will range from £48 to £75.

Do I have to pay a deposit?

Yes, a security deposit is required in case of any of damage or dilapidation of the property during your tenancy. All deposits are protected in a Tenancy Deposit Protection Scheme.

What is the tenancy deposit scheme?

What is the tenancy deposit scheme?

 

Since 6 April 2007, all landlords and agents that take deposits in England and Wales under an Assured Shorthold Tenancy (AST) agreement must protect your deposit in an authorised deposit protection scheme.  The deposit must be protected within 30 days.

 

Who is Mydeposits?

 

Mydeposits is one of three government-authorised deposit protection schemes.  Landlords and lettings agents can join our scheme and pay a deposit protection fee to protect your deposit.  This fee enables them to hold your deposit for the duration of your stay and then return the agreed amount to you when you move out.

If you are unhappy with the amount of the deposit offered to you at the end of your stay by your landlord then you can raise a formal dispute to reclaim it.  The laws states the deposit remains your money regardless of the fact you have handed it to your landlord.  They must provide evidence stating why they are entitled to keep any of your deposit.

 

Getting your deposit back

 

The good news is that 99% of all deposits protected with mydeposits are returned to the tenant at the end of their stay without a problem.  This is due to the fact that you can chat directly with your landlord about its return and resolve your issues without needing to involve us.

In the unlikely event of you being unable to agree over the amount to be returned, you can use the mydeposits Alternative Dispute Resolution (ADR) service.  It is completely free and uses impartial and professional adjudicators.  It’s also cheaper and quicker than using the court.  We’ve already resolved over 14,000 disputes since April 2007, and our dispute resolution service was shortlisted for an award in December 2010.

 

www.mydeposits.co.uk                 Tel: 0333 321 9401

Is my deposit refundable?

Your deposit will be held for the duration of the tenancy. At the end of the tenancy you will be checked out of your property and an assessment of damage / dilapidations will be made. Your tenancy agreement will state what can be claimed from the deposit. If any of these items are identified, then we will contact you to discuss the proposed deductions. We would prefer to be able to agree to refund the full deposit to you on your vacation, but it will be your responsibility to ensure that you have fulfilled the terms of the tenancy, left the property in accordance with the inventory and schedule of condition, followed the guidance notes within your Departure Pack and ensured that you rent is paid up to date.

What is the tenancy deposit scheme?

Since the 6 April 2007, all landlords and agents who take deposits in England and Wales under an Assured Shorthold Tenancy (AST ) agreement must protect your deposit in an authorised deposit protection scheme (Mydeposits). The deposit must be protected within 30 days.

 Who is Mydeposits?

Mydeposits is one of three government-authorised deposit protection schemes.

Landlords and letting agents can join our scheme and pay a deposit protection fee to protect your deposit. This fee enables them to hold your deposit for the duration of your stay, and then return the agreed amount to you when you move out.

If you are unhappy with the amount of the deposit offered to you at the end of your stay by your landlord then you can raise a formal dispute to reclaim it. The law states the deposit remains your money regardless of the fact that you have handed it to your landlord. They must provide evidence stating why they are entitled to keep any of your deposit.

Getting your deposit back

The good news is that 99% of all deposits protected with my deposits are returned to the tenant  at the end of their stay without a problem. This is due to the fact that you can chat directly with your landlord about its return and resolve your issues without needing to involve us.

In the unlikely event of you being unable to agree over the amount to be returned, you can use the my deposits Alternative Dispute Resolution (ADR ) service. It is completely free and uses impartial and professional adjudicators. It’s also cheaper and quicker than using the court. We’ve already resolved over 14,000 disputes since April 2007, and our dispute resolution service was shortlisted for an award in December 2010.

Ground Floor,

Kingmaker House,

Station Road,

New Barnet,

Hertfordshire,

EN5 1NZ

 

0333 321 9401

www.mydeposits.co.uk

As a full-time student do I have to pay council tax?

A student does not have to pay council tax if exemption is received from the local council.   To obtain this all of the students in the house have to supply the council office with a copy of their tenancy agreement and proof of student certificate.

What am I, as a tenant, responsible for?

You can find full details of your responsibilities within your tenancy agreement. As a tenant some of your responsibilities are:

  • Prompt payment of rent
  • Taking care of the property, and ensuring that it is clean and hygienic
  • Reporting any damages and repairs to the property as early as possible
  • Carrying out odd jobs in the property in a Tenant like manner such as changing light bulbs etc
  • Repairing any damage caused by you at the property which includes unblocking a sink or toilet which has been blocked due to your misuse

When can I pick up the keys to my new home?

We will not release any keys to you until the commencement date of the tenancy agreement. You will be required to submit all paperwork, references and applicable payments before this date. Once everything has been receipted, you will then be given the keys and inventory to your rental property.

Who is responsible for the TV licence?

If the landlord provides a television with the property then they would be expected to pay for the TV licence, specifically in any communal areas. But if a tenant wishes to watch TV in their own room or bring their own television into the property they must pay for a TV licence.

Can I stay longer than the agreed term of my tenancy?

Once the initial fixed term is coming to an end, it may be possible to continue the agreement for a further period of time by mutual agreement with the landlord concerned.

What should I do when preparing to hand the property back at the end of the tenancy?

You should ensure that you clean the property thoroughly before the checkout appointment takes place, which is conducted at the end of your fixed term. We provide a list of instructions which lists tasks that should be undertaken within your Departure Pack which will be issued before handing the property back. You will be required to hand back the keys before the checkout and therefore you will not be given the opportunity to clean retrospectively. Please remember that you and your housemates may be vacating the property at different times so it may be wise to schedule a cleaning day with your fellow students so that no areas are omitted by mistake. This will minimise the likelihood of a cleaning dispute.