Your deposit will be held for the duration of the tenancy. At the end of the tenancy you will be checked out of your property and an assessment of damage / dilapidations will be made. Your tenancy agreement will state what can be claimed from the deposit. If any of these items are identified, then we will contact you to discuss the proposed deductions. We would prefer to be able to agree to refund the full deposit to you on your vacation, but it will be your responsibility to ensure that you have fulfilled the terms of the tenancy, left the property in accordance with the inventory and schedule of condition, followed the guidance notes within your Departure Pack and ensured that you rent is paid up to date.
What is the tenancy deposit scheme?
Since the 6 April 2007, all landlords and agents who take deposits in England and Wales under an Assured Shorthold Tenancy (AST ) agreement must protect your deposit in an authorised deposit protection scheme (Mydeposits). The deposit must be protected within 30 days.
Who is Mydeposits?
Mydeposits is one of three government-authorised deposit protection schemes.
Landlords and letting agents can join our scheme and pay a deposit protection fee to protect your deposit. This fee enables them to hold your deposit for the duration of your stay, and then return the agreed amount to you when you move out.
If you are unhappy with the amount of the deposit offered to you at the end of your stay by your landlord then you can raise a formal dispute to reclaim it. The law states the deposit remains your money regardless of the fact that you have handed it to your landlord. They must provide evidence stating why they are entitled to keep any of your deposit.
Getting your deposit back
The good news is that 99% of all deposits protected with my deposits are returned to the tenant at the end of their stay without a problem. This is due to the fact that you can chat directly with your landlord about its return and resolve your issues without needing to involve us.
In the unlikely event of you being unable to agree over the amount to be returned, you can use the my deposits Alternative Dispute Resolution (ADR ) service. It is completely free and uses impartial and professional adjudicators. It’s also cheaper and quicker than using the court. We’ve already resolved over 14,000 disputes since April 2007, and our dispute resolution service was shortlisted for an award in December 2010.
0333 321 9401